All items shipped from Trooperproducts.com are insured for full value until delivery to your location.
Once delivered to your location you are solely responsible for the merchandise. You agree to accept any loss or damage to the merchandise, whether caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by Trooperproducts.com of the merchandise in its original condition.
Trooperproducts.com will happily exchange or refund any unworn and undamaged item in accordance with the restrictions outlined in this section.
All returns must receive a Return Merchandise Authorization (RMA) number and be returned to Trooperproducts.com within 30 days of receipt of the original purchase. The RMA number must be clearly written on the outside of the package or it will not be accepted. The items being returned must be shipped back and fully insured through the UPS, FedEX or U.S. Post Office, registered/insured at the customer's expense.
All merchandise will be inspected and must be free from damage, alterations, or wear. Customers will receive a refund for the full amount of the items excluding the original shipping expenses. Credit card purchases will be electronically credited from Trooperproducts.com to your account within 5 days of return receipt.
Other payments or refunds by Trooperproducts.com will be issued by corporate check within 5 business days. Exchanges will be processed similar to returns. Any balance owed will be refunded within 5 business days.
Items that are special order or that have been altered may not be returned or exchanged.
All Returns are subject to a 20% restocking fee. Please ship and insure all authorized returns to:
P.O. Box 377
2316 Pine Ridge Road
Naples, Fl. 34109
Personal customer information is confidential and will not be disclosed to any non-related third parties. Trooperproducts.com does not sell mailing lists and will not disclose your name, email address, or any other information about you to any non-related third parties.
When you make a purchase at Trooperproducts.com, our server uses a Secure Socket Layer (SSL) to connect with you. This protocol will encrypt your personal information, guarding it from interception and misuse. Your security and a safe shopping environment are our primary concerns.